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Frequently Asked Questions
Everything you need to know about storing with Black Diamond Self Storage in Jackson, WY. Don’t see your question? Call us at (307) 739-3919 or send a message through our contact form.
Where are we located?
605 Deer Dr
Jackson, WY 83001
What are the office hours?
Office hours are Monday–Friday, 8:00 AM to 4:00 PM, and Saturday & Sunday by appointment only.
What are the access hours?
Access your unit at any time, 24/7.
Am I required to store long-term?
We offer flexible month-to-month lease options, so you can store with us for as short or as long as you need.
How do I pay my storage bill?
You can pay your storage bill online using a debit or credit card. Additionally, you can discuss autopay options with your facility manager.
What documentation do I need to rent a unit?
A valid government-issued ID, such as a driver’s license, passport, or state ID, is required.
What items am I not allowed to store?
You cannot store perishables, plants, animals, stolen or illegal goods, flammable or hazardous materials, or combustible items or liquids.
What does 24-hour access entail?
It means you can reach your unit any time, day or night, 365 days a year. You’ll have a private gate code for entry, and the property is lit and monitored by security cameras around the clock.
How much does a storage unit cost?
Pricing depends on unit and features. See current sizes and monthly rates on our Unit Sizes & Prices page. All units are month-to-month, and you can reserve online in minutes.
How do I rent a unit?
Reserve online in a few minutes: choose your approximate size on the Sizes & Prices page, complete your rental, and you’ll receive your gate code. Prefer to talk it through? Call (307) 739-3919 and we’ll set you up.
Do you have temperature-controlled units, and do I need one?
Yes. Our units are temperature-controlled — they hold a steadier temperature year-round, which matters in Jackson's cold winters and big seasonal swings for wood furniture, electronics, artwork, documents, and anything sensitive to freezing or heat. One thing worth knowing: we control temperature, not humidity. Jackson's a dry mountain climate, so wood, antiques, and instruments that were acclimated to a more humid place can dry out, shrink, or crack over time. If you're storing pieces like that, let us know — we'll walk through simple steps to protect them.
Is my property protected?
The facility is fully fenced and gated, with security cameras and secure units. We also recommend tenant protection or insurance for your stored belongings — ask us about options when you rent.
Do you sell boxes and moving supplies?
Yes — we stock boxes and packing supplies onsite, and offer shipping services. Ask our team when you stop by, and visit Black Diamond Moving and Storage to learn more!
Do you offer moving help?
We do — Black Diamond’s white-glove moving team can handle your move and your storage together. Give the white-glove moving team a call at (307) 739-8553, email us at admin@blackdiamondmoving.com, or visit our website.